I had to send my phone back to the factory and you sent the new one back without my contacts. Disappointing and unsatisfactory are an understatement. I feel like $14,400 of our hard earned money over an 8 year period might not seem like much to cricket, but i am sure it will be valuable to another service, that may show us a little more appreciation. We feel like our 8 years of phone service with cricket weren’t valuable enough to return our phone call. We are very disappointed with the services we have received. We are now considering our options and are making plans to switch our phone carrier. My ex is still currently listed under my plan and we have to split this bill each month. I have not once received a call explaining anything to me, nor has this situation been resolved. I repeatedly called the store where i had everything transferred, only to have someone tell me on 3 occasions that they would get it straightened out and call me back. Unfortunately …my ex spouse was added to my account also. My children and i were listed under my name, and my husband was to remain under his own account. I had 3 of my 4 lines taken off the family package and added to a different account, due to a marital separation.
I have had service with cricket for at least 8 years, and been with the family package (4 phones) for at least 3 of those 8. I am extremely disappointed with cricket services. If you have a similar story, share your thoughts below. Our experience dealing with Cricket was great.
MYCRICKET QUICKPAY PROFESSIONAL
We asked about starting service and the representative answered all of our questions in polite and professional manner. We waited less than a minute prior to speaking to a customer service representative. When we called, the automated system was quick and easy to follow. The cost savings are ideal for the budget-conscience individual. Our ExperienceĬricket provides a viable alternative to traditional cell phone companies. When we sent communication to the company, we had to speak to a representative using the live chat feature. Customer Service EmailĬurrently, customers cannot contact a customer service representative by email. On the customer care page, customers can chat with a live agent or review commonly asked questions. Customers can find out what the company is doing to better the community as well as locate customer service. The company displays the available devices as well as all applicable accessories. When customers visit the Cricket website, they have the ability to find out additional information about transferring service from their current provider. Simply address the mail to customer service and the employee will deliver the mail to the appropriate party. When asking a question, the representative answers the questions promptly.Ĭustomers can send correspondence to a customer service representative here:Īnother method to deliver correspondence to customer service is to visit Cricket locations across the country. You do not need to be a current customer in order to use this service. Live Chat: Customers visiting the official website can also contact a live representative by using the live chat feature. Representatives can also answer questions concerning cell phone plans, pay-as-you-go minutes and tips for switching from your current service. The common concerns addressed are the availability of smartphones, Muve music, wireless broadband and the availability of accessories. Click here to leave a comment about your customer service experience.Ĭustomers have the ability to contact a customer service representative 24 hours a day, 7 days a week. Whether customers call, write or email, a representative is always ready and willing to provide the best customer service. The company has a large focus on customer service as a means to broaden the customer base and woo customers away from the cell phone titans. Cricket does not require contracts there are no additional hidden fees or credit checks. The company provides name-brand phones at discounted prices. To remedy the situation, Cricket, a cellular phone company, decided to change the industry and put the freedom back in the hands of the customer. This practice is seen far too often in the cellular phone business. The communications world is riddled with companies claiming to provide the best products and services, only to feature low-end items at steep prices. Contacting Cricket Customer Service Center
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